The MassMutual Northern California Help Desk is monitored during business hours Monday-Friday 8AM-5PM Pacific Time (except staff holidays). For assistance outside of business hours, or for immediate live support in cases where we are unavailable, we recommend contacting MassMutual Enterprise Technology Services.
Phone:
Enterprise Services is available 24/7 via phone at 800-767-1000, extension 44357. Please have your user ID (AA#/AE#) and last 4 of your social handy in order to verify your identity.
This is the recommended pathway for password resets, multifactor login issues, and Okta/Fieldnet account unlocks.
Live Chat:
Enterprise Technology Services live chat is available 7AM-7PM Eastern Time. You can access this chat feature via the ServiceNow Portal (found on your Okta landing page), then selecting Chat
This pathway is ideal for: real-time support (including remote support) with a live support agent
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